About us
At Contactwin, we believe that most brands can get much more out of their data.
Almost all brands could use more people on their marketing and CX teams. These teams are usually full of creative people, but they are held back by high workloads, poor data, and time-consuming tools. Our founder made two simple observations that would fix this:
Customers interact with brands in new ways every day. If all this data is fused together, it creates an amazingly rich picture of the customer — the Digital Twin.
If AI helps in the activation of this data, then it can be used easily by brands of all sizes.
We have implemented a deep knowledge of human behavior, customer retention, economic laws, and marketing principles into our AI. It looks at each customer individually and makes the best decision for them. It learns from the performance of ongoing efforts. It learns from each customer’s actions and preferences. All this learning is used to optimize operation in real-time — and Contactwin soon becomes a brand’s best growth tool.