Digital Twins

New AI takes customer data to the next level

We use the ultra-powerful data fusion technology to supercharge results.

We learned to build fused data profiles in the US intelligence community. Our Digital Twins create the best data possible by connecting everything about a customer. You will have their entire history correlated, combined, and enriched into one amazing record.

Contactwin is the kind of data system that is usually not possible without heavy investment.

AI segments

Cover your customer base with strategy

Contactwin combines Digital Twins and AI to deliver powerful, yet easy to use segments.

Contactwin’s research-backed segments implement highly refined customer strategies easily.

Best in class metrics

Create a data driven culture

We believe that good metrics are essential to any customer strategy. Contactwin provides accurate and comprehensive metrics around multiple business functions and CX actions.

Your customers are impacted by numerous factors at the same time. Contactwin uses mathematical principles to separate these our and measure each individually.

Artificial Intelligence

Your CX team is under-powered, let’s fix that

Contactwin AI is the equivalent of three employees for every 50,000 customers - one data scientist and two marketing professionals.

They understand each customer individually as well as population behaviors. They identify and activate the customer at important points in their life cycle, create hyper-personalization, make suggestions, automate testing, and gently support long term growth strategies.

AI employees improve customer retention, visit frequency, spend, and advocacy. Their labor and suggestions show up seamlessly throughout the tool - improving the experience and efficiency of your human team.